Tips & FAQ

Who is Guardian Braodband?

Guardian Broadband is an unbiased, provider neutral telecommunication services consulting and brokerage company. We provide you with one contact for all your communications services needs. Our partners are proven local and national service providers who meet our strict service and product standards. We do the research so you don’t have to. Click here to learn more about Guardian Broadband.

How do I find out more about your services?

Call us today at 720-220-2225 for a FREE, NO Obligation telecom service consultation. We look forward to working with you.

How do I reach customer service to report a service issue?

Support for Existing Clients:
For Service Related Issues, Please Follow This Procedure:

  • Step 1: For service issues, call your provider’s toll free customer care or repair # and open a trouble ticket immediately. Your provider’s phone # will be on your invoice or website. Be sure write down your service ticket number.
  • Step 2: Contact Guardian Broadband, at 720-220-2225, to report your issue and ticket number so that we may assist you in resolving the problem.

For Any Billing Issues or Questions: Please call your service provider to open a billing trouble ticket AND notify Guardian Broadband so that we may provide assistance to you in resolving the issue.

What portion of the installation does the ILEC handle?

The ILEC (Qwest, ATT, Verizon) will provide the physical copper wire from the Central Office to your location. They will condition the lines preparing for your service to be installed. Your service provider and/or Guardian Broadband will handle all coordination for the ILEC portion of the installation.

What portion of the installation does my service provider handle?

Your chosen service provider will make sure that your service works from the demarcation point to the customer premise equipment (CPE) installed for your services, usually in your phone closet. The installation technician tests the service from the CPE out to the central office to ensure proper connectivity.

How long does it take for service to be installed?

Depending on the technology ordered, it takes most providers a couple of days to a couple of weeks to install services. Some orders can take up to 60 days. Contact us for more detail on your order.

What happens after I sign a contract ordering services?

Your service provider will enter your order into their provisioning system. At that point, the local loops will be ordered & conditioned for service. Your Project Coordinator or Guardian Broadband consultant will be in contact with you to schedule a time and date for services to be installed. Guardian Broadband will monitor the progress of your order and work with you to be sure you understand what is happening next.

What do I need to provide to make my service work?

You will need to coordinate service installation with your phone equipment and/or data network consultants to ensure that these services work from the demarcation point to your desktop key system and computer/LAN. Contact us and we can handle this coordination for you.

When do I receive a bill?

Your first invoice will be sent to you after services are installed. Your invoice will contain your monthly recurring charges and one time installation charges. After the first billing cycle, your invoice will arrive monthly from the provider you have chosen and will contain only recurring charges.

How do I resolve billing issues?

You may contact your service provider directly to resolve the issues. If at any time you feel like you not being treated the right way, call us and we will resolve the issue.

I am getting slow response time when I visit web sites. Why?

If you are using shared, best effort, high speed Internet technologies like DSL and Cable modems, then your available bandwidth will be shared with the other users in your area who are using the same technology/providers. High use times during the day will slow your access speeds. Other network integration issues may slow speeds as well. Contact us if you need assistance in identifying solutions for this issue.

If you desire a stable, guaranteed speed, try integrating a higher quality Internet solution like a T-1 or better service, with a 100% Service Level Guarantee behind it. These technologies offer high-speed access with speeds dedicated to you. Your speed will remain constant at all times. Contact us and we’ll explain in more detail.

What is DSL?

DSL (Digital Subscriber Line) brings high speed Internet services to offices and homes over ordinary copper telephone lines. xDSL refers to the different variations of DSL such as ADSL, SDSL, IDSL or HDSL, etc. DSL is a distance limited technology. Assuming your service location is close enough to your serving central office, usually within 18,000 feet, you can receive some type of DSL. Some DSL services, like ADSL, can line share with your phone services and other services, like SDSL, sometimes require dedicated copper pairs to deliver service. DSL comes in a variety of speeds up to 25Mbps..

DSL is a shared, best effort technology. DSL speeds cannot be guaranteed, like some T-1 services. You will rarely receive the actual DSL speed for which you are paying. DSL technologies are sometimes referred to as last mile technologies because they are used only for connections from the central office to a home or office, not between central offices.

What is a T-1?

A T-1 is a proven, business grade technology used for voice and data communications services. A T-1 facility can be delivered via copper wires or fiber optics to the service location. T-1 speeds can be delivered using a varying transmission media, including copper, fiber or wireless. A single T-1 is made up of 24 – 64Kbps channels which equal 1.544Mbps of capacity. T-1 technology is a dedicated product that provides constant, synchronous bandwidth, which may even be guaranteed under a Service Level Agreement. T-1s can be delivered to any service location as long as there are network facilities available. It is NOT a distance limited technology like DSL or other wireless transmission mediums. T-1’s also have a 4 hour guaranteed repair response time, vs DSL and analog lines which have a 24 hour response time.

What are Service Level Agreements?

Service Level Agreements, or SLAs, are written agreements offered by select service providers that guarantee the level of performance of the circuit you have purchased. Performance measurements include uptime or availability, bandwidth, latency, packet loss, etc. The best SLAs guarantee 100% uptime and offer invoice credits for service degradation below certain performance measures. Contact us for more details.

Who do I contact for Domain Name registration?

If you would like to purchase a domain name, there are several websites you can visit:

How many IP addresses do I need?

Consult with your data/LAN integrator to be sure that you are requesting the proper number of static IP addresses based on your desired LAN configuration. Guardian Broadband will be happy to assist in this process with you. Please contact us for more information.